Last updated on October 13, 2023
Payments and Refund Policy
1. Payment Processing
1.1 Payment Method: We offer a credit top-up system that allows users to purchase and add credits to their accounts. These credits are used to access and enjoy our cloud gaming platform.
1.2 Credit Top-Up: Users can top up their accounts with a predefined credit amount, such as $10 or any other specified amount.
1.3 Hourly Rate: Credits are deducted from the user's account based on an hourly rate, as determined by our platform.
We reserve the rights to amend the Payment Method, Credit Top-Up packages and Hourly Rate pricing at any time.
2.1 Non-Refundable Credits: Credits topped-up to the user's account are non-refundable. Once purchased, they cannot be withdrawn, returned, exchanged, or refunded for any reason.
2.2 Use of Credits: Credits purchased are intended for use on our cloud gaming platform and have no cash value. They cannot be redeemed for real money or other goods or services.
2.3 No Exceptions: Our refund policy applies to all users, and no exceptions will be made. Please consider your credit purchase carefully before completing a transaction.
3.1 Dispute Resolution: If you believe that a charge has been made in error or if you have concerns about unauthorized charges, please contact us as soon as possible.
3.2 Chargebacks: Initiating a chargeback without first contacting our support team may result in the suspension or termination of your account, as well as any legal action necessary to recover any outstanding fees.
4.1 Policy Changes: We reserve the right to modify, amend, or update this Payments and Refund Policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.
5.1 Questions: If you have any questions or concerns regarding our Payments and Refund Policy, please feel free to contact us here.
By using our cloud gaming platform and making credit purchases, you acknowledge that you have read and agree to this Payments and Refund Policy. Please review these terms carefully before using our services.
2. Refund Policy
3. Disputed Charges
5. Contact Us