Last updated on October 1, 2024
Payments and Refund Policy
1. Payment Processing
We accept various payment methods to ensure a seamless transaction experience for our users, including :
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Credit and Debit Cards
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Online Banking
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PayPal
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Local Payment methods (e.g. eWallets, QR pay, etc.)
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Payments are processed through the following gateways:
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Stripe
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PayPal
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FiuuPay (formerly RazerPay)
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TazaPay
2. Subscriptions and Pricing Structure
Nebula offers the following access options :
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Passes :
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Day Pass : Valid for 1 day​
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Week Pass : Valid for 1 week
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Month Pass : Valid for 1 month
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Subscriptions : Automatic monthly renewal to provide continuous access to Nebula
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Credits : No longer available for purchase but remain usable for users who previously purchased them. Credits allow access to Nebula and are deducted based on hourly rates set by Nebula. Credits are non-transferable, non-withdrawable and holds no monetary value in the real world.
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Nebula reserves the rights to make amendments to these pricing options and their entitlements at any time.
3. Free Trials
Nebula does not offer any free trials currently.
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Previously provided free trials in the form of credits will remain usable.
4. Refund Policy
All pricing options are non-refundable and non-transferable. In the event of cancellation of a Subscription, users will retain access until the end of the current billing period.
5. Chargebacks and Disputes
For any chargebacks or disputes, please contact us immediately at admin@nebula.my. Any unauthorized payments will result in the revocation of access to our services.
6. Service Availability
Nebula is available every day of the year, except during required server maintenance. For users with passes, if maintenance exceeds ONE hour, the expiry of their pass will be extended proportionately to the duration of the maintenance.
7. Changes to the Policy
Nebula reserves the right to make changes to this Payment and Refund Policy at any time with no prior notice.
8. Contact Information
For any questions regarding this policy, please contact us at :
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Email : admin@nebula.my
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Contact form : www.nebula.my/contact
9. Legal Considerations
This policy is subject to applicable laws and regulations. Nebula will comply with all relevant laws while providing our services.