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Privacy Policy

This privacy policy ("Policy") describes how Nebula Technologies ("Nebula Technologies", "we", "us", or "our") collects, protects and uses the personally identifiable ("Personal Information") you ("User", "you" or "your") may provide on the nebula.my website and any of its products or services (collectively, "Website", "Application", and/or "Services").

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It also describes the choices available to you regarding our use of your Personal Information and how you can access and update this information. This Policy does not apply to the practices of companies that we do not own or control, or to individuals that we do not employ or manage.

Automatic Collection of Information​

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When you visit the Website our servers automatically record information that your browser sends. This data may include information such as your device's IP address, browser type and version, operating system type and version, language preferences or the webpage you were visiting before you cam to our Website, pages of our Website that you visit, the time spent on those pages, information you search for on our Website, access times and dates, and other statistics.

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Information collection automatically is used only to identify potential cases of abuse and establish statistical information regarding Website usage. This statistical information is not otherwise aggregated in such a way that would identify any particular user of the system.​

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Collection of Personal Information 

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You can visit the Website without telling us who you are or revealing any information by which someone could identify you as a specific, identifiable individual. If, however, you wish to use some of the Website's features, you will be asked to provide certain Personal Information (for example, your name and e-mail address). We receive and store any information you knowingly provide to us when you create an account, make a purchase, or fill any online forms on the Website. When required, this information may include the following:

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• Personal details such as name, phone number etc.

• Contact information such as email address, address, etc.

• Account details such as user name, unique user ID, password, etc.

• Payment information such as credit card details, bank details, etc.

• Any other materials you willingly submit to us such as articles, images, feedback, etc.

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You can choose not to provide us with your Personal Information, but then you may not be able to take advantage of some of the Website's features. Users who are uncertain about what information is mandatory are welcome to contact us.

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Information our apps and service collect​

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When you use the Nebula apps for Android, iPhone and iPad, Windows and macOS, and our game servers, we collect:

• Account details : Your email address, your name if you sign in with Google or Apple, and your account's country, which sets your currency and the VPN server you use. Your password is held by our website provider and never stored in readable form.

• Device details : An identifier the app creates for your device, the device's name, platform and operating system version, and the app's version. We use them to keep your account to one device at a time, and to help you when something goes wrong.

• Game sessions : Which game you played, when, for how long, and on which server.

• CloudSaves : Your games' save files, so you can carry on where you left off. You can see, restore and delete them in Manage CloudSaves.

• Reports : What you send us through Report a Problem, with your email address.

• Notification tokens : On iPhone and iPad, if you allow notifications. See Notifications.

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The games you play on Nebula run on our servers, which receive your controller, keyboard, mouse and touch input while you play, and stream the game's picture and sound to you. We don't store recordings of your gameplay. Our servers also read the text each game shows on screen, and keep each game's text, to provide and improve AI Translate.

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Managing Personal Information​

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You are able to delete certain Personal Information we have about you. The Personal Information you can delete may change as the Website or Services change. When you delete Personal Information, however, we may maintain a copy of the unrevised Personal Information in our records for the duration necessary to comply with our obligations to our affiliates and partners, and for the purposes described below. If you would like to delete your Personal Information or permanently delete your account, you can do so by contacting us here.

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Storing Personal Information​

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We keep your information while your account exists, and delete it when your account is deleted, apart from:

• Payment Records, kept as long as Malaysian tax and accounting law requires;-

• A record of a ban, if your account was banned, kept to enforce the ban.

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Our providers keep server logs, which can include your IP address, for a limited time. Deleted CloudSave files can stay recoverable at our storage provider for up to 30 days before they're erased.

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Use and Processing of Collected Information

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In order to make our Website and Services available to you, or to meet a legal obligation, we need to collect and use certain Personal Information. If you do not provide the information that we request, we may not be able to provide you with the requested products or services. Some of the information we collect is directly from you via our Website. However, we may also collect Personal Information about you from other sources. Any of the information we collect from you may be used for the following purposes:

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• Create and manage user accounts​

• Fulfill and manage orders

• Deliver products or services

• Improve products and services

• Send administrative information

• Send marketing and promotional communications

• Respond to inquiries and offer support

• Improve user experience

• Enforce terms and conditions and policies

• Protect from abuse and malicious users

• Respond to legal requests and prevent harm

• Run and operate our Website and Services

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Processing your Personal Information depends on how you interact with our Website, where you are located in the world and if one of the following applies:

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(i) You have given your consent for one or more specific purpose. This, however, does not apply, whenever the processing of Personal Information is subject to California Consumer Privacy Act or European data protection law;

(ii) Provision of information is necessary for the performance of an agreement with you and/or for any pre-contractual obligations thereof;

(iii) Processing is necessary for compliance with a legal obligation to which you are the subject;

(iv) Processing is related to a task that is carried out in the public interest or in the exercise of official authority vested in us;

(v) Processing is necessary for the purposes of the legitimate interests pursued by us or by a third party.

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Note that under some legislations we may be allowed to process information until you object to such process (by opting out), without having to rely on consent or any other of the following legal bases below. In any case, we will be happy to clarify the specific legal basis that applies to the processing and in particular whether the provision of Personal Information is a statutory or contractual requirement, or a requirement necessary to enter into a contract. 

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Information Transfer and Storage​

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Depending on your location, data transfers may involve transferring and storing your information in a country other than your own. You are entitled to learn about the legal basis of information transfers to a country outside the European Union or to any international organization governed by public international law or set up by two or more countries, such as the UN, and about the security measures taken by us to safeguard your information. If any such transfer takes place, you can find out more by checking the relevant sections of this document or inquire with us using the information provided in the contact section.

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The Rights of Users​ 

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You may exercise certain rights regarding your information processed by us. In particular, you have the right to do the following : 

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(i) You have the right to withdraw consent where you have previously given your consent to the processing of your information;

(ii) You have the right to object to the processing of your information if the processing is carried out on a legal basis other than consent;

(iii) You have the right to learn if information is being processed by us, obtain disclosure regarding certain aspects of the processing and obtain a copy of the information undergoing processing;

(iv) You have the right to verify the accuracy of your information and ask for it to be updated or corrected;

(v) You have the right, under certain circumstances, to obtain the erasure of your Personal Information from us;

(vi) You have the right to receive your information in a structured, commonly used and machine readable format and, if technically feasible, to have it transmitted to another controller without any hindrance. This provision is applicable provided that your information is processed by automated means and that the processing is based on your consent, on a contract which you are part of or on pre-contractual obligations thereof.

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The Right to Object to Processing​

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Where Personal Information is processed for the public interest, in the exercise of any official authority vested in us or for the purposes of the legitimate interests pursued by us, you may object to such processing by providing a ground related to your particular situation to justify the objection. You mush know that, however, should your Personal Information be processed for direct marketing purposes, you can object to tht processing at any time without providing any justification. To learn, whether we are processing Personal Information for direct marketing purposes, you may refer to the relevant section of this document.

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How to Exercise these Rights​

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Any requests to exercise User rights can be directed to Nebula Technologies through the contact details provided in this document. These requests can be exercised free of charge and will be addressed by Nebula Technologies as early as possible.

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California Privacy Rights​

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In addition to the rights as explained in this Privacy Policy, California residents who provide Personal Information (as defined in the statute) to obtain products or services for personal, family, or household use are entitled to request and obtain from us, once a calendar year, information about the Personal Information we shared, if any, with other businesses for marketing uses. If applicable, this information would include the categories of Personal Information and the names and addresses of those businesses with which we shared such personal information for the immediately prior calendar year (e.g., requests made in the current year will receive information about the prior year). To obtain this information please contact us.

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Billing and Payments​

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We use third-party payment processors to assist us in processing your payment information securely. Such third-[arty processors' use of your Personal Information is governed by their respective privacy policies which may or may not contain privacy protections as protective as this Privacy Policy. We suggest that you review their respective privacy policies.

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Service providers​​​

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Other companies run parts of Nebula for us, such as hosting our website, accounts and servers, storing CloudSaves, and running Nebula VPN's servers. They handle your information only to provide their service to us, and must protect it as this policy does. Payment processors are covered in Billing and Payments.

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Privacy of Children​

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Nebula is for people aged 18 and over (see our Terms). We don't knowingly collect personal information from anyone younger. If you believe a child has given us personal information, contact us and we'll delete it.​

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Newsletters​ 

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We offer electronic newsletters to which you may voluntarily subscribe at any time. We are committed to keeping your email address confidential and will not disclose your email address to any third parties except as allowed in the information use and processing section or for the purposes of utilizing a third-party provider to send such emails. We will maintain the information sent via email in accordance with applicable laws and regulations.

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In compliance with the CAN-SPAM Act, all emails sent from us will clearly state who the email is from and provide clear information on how to contact the sender. You may choose to stop receiving our newsletter or marketing emails by following the unsubscribe instructions included in these emails or by contacting us. However, you will continue to receive essential transactional emails.

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Cookies​ 

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The Website uses "cookies" to help personalize your online experience. A cookie is a text file that is placed on your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.

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We may use cookies to collect, store, and track information for statistical purposes to operate our Website and Services. You have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. To learn more about cookies and how to manage them, visit internetcookies.org

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Do Not Track signals​

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Some browsers incorporate a Do Not Track feature that signals to websites you visit that you do not want to have your online activity tracked​.Tracking is not the same as using or collecting information in connection with a website. For these purposes, tracking refers to collecting personally identifiable information from consumers who use or visit a website or online service as they move across different websites over time. Our Website does not track its visitors over time and across third party websites. However, some third party sites may keep track of your browsing activities when they serve you content, which enables them to tailor what they present to you.

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Links to other Websites​

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Our Website contains links to other websites that are not owned or controlled by us. Please be aware that we are not responsible for the privacy practices of such other websites or third-parties. We encourage you to be aware when you leave our Website and to read the privacy statements of each and every website that may collect Personal Information.

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Information Security​

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We secure information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use, or disclosure. We maintain reasonable administrative, technical, and physical safeguards in an effort to protect against unauthorized access, use, modification, and disclosure of Personal Information in its control and custody. However, no data transmission over the Internet or wireless network can be guaranteed. Therefore, while we strive to protect your Personal Information, you acknowledge that 

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(i) there are security and privacy limitations of the Internet which are beyond our control;

(ii) the security, integrity, and privacy of any and all information and data exchanged between you and our Website cannot be guaranteed;

and (iii) any such information and data may be viewed or tampered with in transit by a third-party, despite best efforts.

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VPN Disclosure​

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Nebula VPN is optional. When you switch it on in the app, it carries your game streaming traffic to and from Nebula's game servers. On iPhone, iPad, Windows and macOS, your other apps and websites don't go through it. On Android, all of your device's internet traffic goes through it while it's on, for a steadier connection.

• We don't record or log what you do, the sites you visit, or the content of your traffic.-

• To connect you, we give your device a temporary VPN address on a server chosen from your account's country. Like any server, the VPN server sees your public IP address while you're connected; it doesn't record it.

• We don't sell, use or disclose to third parties any information from the VPN, for any purpose.

• The VPN runs only while you use Nebula, and turns off when you close it. On Android, iPhone and iPad, it also turns off when you switch to another app, unless you're in the middle of a game.

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Notifications​​​

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On iPhone and iPad, Nebula asks to send you notifications the first time you join a queue. If you allow them, Apple gives the app a notification token. The app sends it to our queue while you wait, so we can tell you when a server is ready, or when it has gone to someone else.

We delete the token when you leave the queue, and at the latest 40 minutes after Nebula last checked in. You can turn notifications off at any time in your device's Settings; then keep Nebula open while you queue.

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Data Breach​

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In the event we become aware that the security of the Website has been compromised or users Personal Information has been disclosed to unrelated third parties as a result of external activity, including, but not limited to, security attacks or fraud, we reserve the right to take reasonable appropriate measures, including, but not limited to, investigation and reporting, as well as notification to and cooperation with law enforcement authorities. In the event of a data breach, we will make reasonable efforts to notify affected individuals if we believe that there is a reasonable risk of harm to the user as a result of the breach or if notice is otherwise required by law. When we do, we will send you an email.​

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Legal Disclosure​

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We will disclose any information we collect, use or receive if required or permitted by law, such as to comply with a subpoena, or similar legal process, and when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.

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Changes and Amendments​

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We may update this Privacy Policy from time to time in our discretion and will notify you of any material changes to the way in which we treat Personal Information. When changes are made, we will revise the updated date at the bottom of this page. We may also provide notice to you in other ways in our discretion, such as through contact information you have provided. Any updated version of this Privacy Policy will be effective immediately upon the posting of the revised Privacy Policy unless otherwise specified. Your continued use of the Website or Services after the effective date of the revised Privacy Policy (or such other act specified at that time) will constitute your consent to those changes. However, we will not, without your consent, use your Personal Data in a manner materially different than what was stated at the time your Personal Data was collected. 

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Acceptance of this Policy​

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You acknowledge that you have read this Policy and agree to all its terms and conditions. by using the Website or its Services you agree to be bound by this Policy. If you do no agree to abide by the terms of this Policy, you are not authorized to use or access the Website and its Services.

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Contacting Us​

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If you would like to contact us to understand more about this Policy or wish to contact us concerning any matter relating to individual rights and your Personal Information, you may do so via the contact form or send an email to admin@nebula.my